How we work
Eight steps. The same for every load.
A successful shipment means few surprises. Every order follows the same path, and you always know where your freight is and who to call.
From request to invoice.
Request
Send us the details via the form, email, phone or WhatsApp. If something important is missing – postcode, weight, pallet count – we ask straight away.
You get confirmation that we’ve picked it up
Quote the same working day
We check capacity on the lane and send you the price, vehicle type and estimated transit time. If we can’t do the load, we tell you the same day.
You get a written quote with its validity
Written confirmation
You accept the quote by email. We send you a transport order with everything in it: addresses, dates, goods, price, terms.
You get the transport order
Vetted carrier
We choose the carrier and vet them before the load. They receive a written order with exactly the same details as yours.
You get the truck registration and driver’s name
Loading, confirmed
The driver arrives within the agreed window. After loading you receive photos of the freight in the trailer and the completed CMR.
You get loading photos and the CMR
Monitoring
We follow the load to destination and tell you about any delay – before you hear it from the consignee.
You get updates on your preferred channel
Delivery and signed CMR
We let you know when it’s unloaded. The consignee signs the CMR and we send you the scan as soon as we have it.
You get delivery confirmation and the signed CMR
Invoice
The invoice follows delivery, with the order number and the CMR attached, so your accounts team can close it quickly.
You get the invoice and shipment documents
What we check.
Before every load.
We don’t rely on “they’ve worked with us before”. Documents expire and companies go dormant. The check is done for your load, not once a year.
Transport licence
A valid EU Community licence for international loads, or a domestic licence for loads within Romania, with a certified copy for the vehicle used.
CMR insurance
The carrier’s liability policy is in force on the day of the load, and its limit covers the declared value of the goods.
Active company
Active with ANAF (the Romanian tax authority), not flagged as fiscally inactive, valid VAT number where applicable.
Vehicle and driver
Registration numbers and the driver’s name match the order. No unannounced changes.
Equipment
Trailer type, straps, edge protectors and, if needed, side or top loading – confirmed before departure.
Contractual framework.
We work under the General Conditions of the Union of Freight Forwarders in Romania (USER), which apply to all our services unless agreed otherwise in writing. We send them on request, together with the quote.
International shipments are carried out under the CMR Convention (Geneva, 1956). The carrier’s liability for loss of or damage to goods is limited by the Convention to 8.33 SDR per kilogram of gross weight short or damaged (Art. 23).
If your goods are worth more than that limit, we recommend separate cargo insurance. Tell us the value of the goods in your request and we’ll explain what it means for your shipment.
Tell us what needs moving.
You’ll have a quote the same working day.